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Privacy & Returns

Privacy Overview

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.


We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will use your information to respond to you, regarding the reason you contacted us. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


USE OF THE SITE, SUBMITTED CONTENT

By complying with the Terms and Conditions, you are granted a non-transferable, personal, non-exclusive, revocable license to access and utilize www.mbox.co   By utilizing the Site, you agree that you will not use if for any purpose that is illegal, or prohibited by the Terms and Conditions.  You also agree to not (a) obtain any information or material from the Site that is not intentionally made available or provide by the Site (b) distribute, store or destroy material in violation of any applicable law or statute (c) infringe on any copyright, trademark, trade secret or violate the privacy of other users of the Site (d) interfere with the proper functioning of the Site, including its appearance or of any transaction.

If you submit content to the Site, you agree to grant MBOX a perpetual, irrevocable, royalty-free, transferable worldwide license to the material under all applicable intellectual property rights you may own or control.  MBOX may reproduce, transmit, modify and otherwise exploit this content, as well as utilize your name, image, information and likeness in connection with this submitted content without notice, attribution or compensation.  Submission of content to the site constitutes a waiver of any and all rights to the content including inspection or approval of the content and its use.

MBOX may, at any time and with in its sole discretion, terminate your access to and/or block your future access to the Site, if we determine you have violated the Terms and Conditions, or other agreements incorporated herein by reference.  To the maximum extent permitted, the laws of the State of Indiana govern this agreement, and you agree to the exclusive jurisdiction and venue of courts in Indiana for all disputes arising out of or relating to the use of the Site.  Use of the Site is not authorized in any jurisdiction that does not give effect to all provisions of the Terms and Conditions, including, without limitation, this section.

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.


If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at nathan@mbox.co or mailing us at: MBOX 2434 E Joyce Blvd, Ste 2, Fayetteville, AR, 72703, United States


DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.


However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.


For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.


In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.


As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.


Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


COOKIES

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

SHARING

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

LINKS

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

SURVEYS & CONTESTS

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

DISCLAIMERS AND LIMITATION OF LIABILITY; INDEMNITY

You agree to indemnify and hold harmless MBOX and its officers, directors, shareholders, employees, agents, successors in interest and affiliates from and loss, liability, demands, claims or expenses; including reasonable attorney fees; made against MBOX arising from or in connections with your use of the Site.

The Site and all of its contents are delivered on an as-is and as-available basis, and nor warranties of any nature are asserted.  You expressly agree to use the Site at your own risk.  To the full extent of the law, MBOX and its suppliers make no representations or warranties, whether express or implied, including any warranties of accuracy, merchantability and fitness for any particular purpose.

MBOX shall not be held liable for damages of any kind resulting from use of the Site, or interaction with its servers or email addresses.  MBOX will not be held liable for any direct, indirect, incidental, punitive and consequential damages, even if MBOX is made aware of the potential damages.  MBOX disclaims any liability for the actions, omissions and conduct of third parties arising from your use of the Site.  You agree to assume complete responsibility for any consequences arising from your interactions with the Site or any Linked Sites.  You agree that your sole remedy for any issues arising from your use of the site will be to cease interacting with the Site.

In the event that any provision of the Terms and Conditions are deemed unenforceable, invalid, or void, that term will be deemed severable from the remainder of the Terms and Conditions, and will not affect the validity of the rest of the Terms and Conditions.  These Terms and Conditions represent the entirety of the agreement between the user and MBOX, and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between the user and MBOX with respect to the Site.  No modifications to these Terms and Conditions may be made on your part, and any attempts to do so are automatically rejected by MBOX.  Failure of MBOX to enforce any aspect of these Terms and Conditions will not be construed as a waiver of all or part of the Terms and Conditions.

If MBOX does take any legal or administrative action against you stemming from a violation of the Terms and Conditions, MBOX will be entitled to recover from you, and you agree to pay, all reasonable attorneys fees and costs arising from such action, in addition to other relief that may be granted to MBOX.

A printed version of this agreement, and any notice give in electronic form, shall be admissible in judicial or administrative proceedings relating to this agreement to the same extent and subject to the same conditions as business documents and records originally generated and maintained in printed form.  All parties to this agreement expressly wish that all related documents be written in English.

GOVERNING LAW; RESOLUTION OF DISPUTES

The Site, including its Terms of Use, will be enforced under the laws of the State of Indiana.  Resolution of any dispute regarding your use of the site will have Monroe County, Indiana as its exclusive venue.

The Site and all of MBOX operations are controlled and administered from inside of the United States.  If you access our site from outside of the United States, you agree to do so in compliance with all applicable local laws.  At this time, MBOX does not hold accept orders from outside of the United States.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at nathan@mbox.co or by mail at MBOX


[2434 E Joyce Blvd, Ste 2, Fayetteville, AR, 72703, United States]


 


RETURN POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. AND MUST NOT CONTAIN ANY CUSTOMIZATION. Customization is defined, but not limited to; engravings and embroidery.


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


Additional non-returnable items:

* Gift cards

* Some health and personal care items


To complete your return, we require a receipt or proof of purchase.


Please do not send your purchase back to the manufacturer.



Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@mbox.co.


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. They are considered final sale.


Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@mbox.com and send your item to: 2434 E Joyce Blvd, Ste 2, Fayetteville, AR, 72703, United States.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping

To return your product, you should mail your product to: 2434 E Joyce Blvd, Ste 2, Fayetteville, AR, 72703, United States.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.